HIPAA Notice of Privacy Practices

At Shangoo Pharmacy, we are committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This notice explains how we may use and disclose your Protected Health Information (PHI), your rights regarding your PHI, and our responsibilities to protect it.

1. How We Use and Disclose Your PHI

Your PHI may be used and disclosed for the following purposes:

Treatment

• We may use or share your PHI to provide medications, coordinate your care, or consult with your healthcare providers.

Example: We may contact your doctor to clarify a prescription.

Payment

• We may use your PHI to process payments for the healthcare services you receive, including insurance claims.

Example: Sharing your PHI with your insurance company to verify coverage for a prescription.

Healthcare Operations

• We may use your PHI to improve our services, train staff, or conduct audits.

Example: Reviewing your prescription history to ensure safe medication use.

Other Uses and Disclosures

We may also use or disclose your PHI:

• To Comply with Laws: When required by law, such as for public health reporting.
• For Health Oversight Activities: To assist in investigations or audits.
• For Legal Proceedings: In response to a court order or subpoena.
• To Prevent Threats: To mitigate serious health or safety threats.

Uses Requiring Your Authorization:
We will not use or disclose your PHI for marketing purposes, sell your information, or share psychotherapy notes without your explicit written consent.

2. Your Rights Regarding Your PHI

You have the following rights under HIPAA:

Access to Your Records

• You can request a copy of your PHI. We will provide it in paper or electronic format.

Amendments

• You may request corrections to your PHI if it is incomplete or inaccurate.

Restrictions

• You may request limits on how we use or disclose your PHI, but we are not always required to agree.

Confidential Communications

• You can request that we communicate with you in specific ways (e.g., by email instead of phone).

Accounting of Disclosures

• You can request a list of certain disclosures we have made of your PHI.

File a Complaint

• You can file a complaint with us or the U.S. Department of Health and Human Services if you believe your rights have been violated.

3. Our Responsibilities

As a covered entity under HIPAA, we are required to:

• Protect your PHI and notify you in the event of a breach.
• Use or disclose PHI only as described in this notice.
• Provide you with a copy of this notice upon request.

4. Contact Us

If you have questions about this notice or wish to exercise your rights, please contact us:

Shangoo Pharmacy
5525 Etiwanda Ave, #100, Tarzana, CA 91356
(818) 996-9906
info@shangoopharmacy.com

5. Filing a Complaint

If you believe your privacy rights have been violated, you can file a complaint with:

U.S. Department of Health and Human Services
Office for Civil Rights
HHS Complaint Process
1-800-368-1019
No retaliation will occur for filing a complaint.