Privacy Policy

Introduction

At Shangoo Pharmacy, we prioritize the privacy and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the California Confidentiality of Medical Information Act (CMIA).

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details (address, phone number, email), date of birth, and payment information.
• Protected Health Information (PHI): Prescription details, medical history, insurance information, and any other health-related data necessary to provide our services.
• Non-Personal Information: Browser type, device information, IP address, and usage data collected through cookies or similar technologies.

2. How We Use Your Information

We use your information to:

• Provide Pharmacy Services: Process prescriptions, manage refills, and deliver medications.
• Communicate with You: Send appointment reminders, health-related information, and respond to inquiries.
• Billing and Payment: Process payments and handle insurance claims.
• Improve Our Services: Analyze usage patterns to enhance our offerings and user experience.
• Legal Compliance: Fulfill our legal obligations under HIPAA, CMIA, and other applicable laws.

3. Disclosure of Your Information

We may disclose your information under the following circumstances:

• To Healthcare Providers: Share PHI with your doctors or other healthcare professionals involved in your care.
• To Service Providers: Engage third-party vendors for services like payment processing and delivery, ensuring they comply with HIPAA and CMIA requirements.
• For Legal Reasons: Disclose information as required by law, such as for public health reporting or in response to legal proceedings.

Note: We do not sell or rent your personal or health information to third parties.

4. Your Rights

Under HIPAA and CMIA, you have the right to:

• Access Your Information: Request copies of your health records.
• Request Corrections: Ask for amendments to inaccurate or incomplete information.
• Receive an Accounting of Disclosures: Obtain a list of certain disclosures we have made of your PHI.
• Request Restrictions: Ask us to limit the use or disclosure of your information.
• Confidential Communications: Request that we communicate with you through alternative means or locations.
• File a Complaint: If you believe your privacy rights have been violated, you can file a complaint with us or with the U.S. Department of Health and Human Services.

To exercise these rights, please contact us using the information provided below.

5. Security Measures

We implement robust security measures to protect your information, including:

• Encryption: Secure transmission and storage of data.
• Access Controls: Restrict access to authorized personnel only.
• Training: Educate our staff on privacy and security best practices.

Despite our efforts, no system is entirely secure. We encourage you to protect your account credentials and notify us immediately of any unauthorized access.

6. Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance User Experience: Remember your preferences and settings.
• Analyze Performance: Monitor website traffic and usage patterns.

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

7. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

8. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

Shangoo Pharmacy
5525 Etiwanda Ave, #100, Tarzana, CA 91356
(818) 996-9906
info@shangoopharmacy.com